Job Advert: Customer Services Coordinator

February 16, 2021

Salary: £13,384.80 (Equivalent to Full Time Salary £22,308.00)

Hours: 22.5 hours / 3 Days per week

Solidaritech CIC are looking an office-based Customer Services Coordinator (CSC) to be our key customer-facing person, providing help to individual refugees or asylum seeker requests for digital devices like laptops, phones, computers and tablets. You will also be responsible for contacting and maintaining good relations with local refugee and asylum seeker support organisations that provide client referrals, as well as providing a reliable courteous service to individual and corporate device donors.

Closing Date for Applications: Monday 18th March 2024 at 9am.

This post is initially offered on a 2 years fixed-term contract; however, it is our intention to seek ongoing funding for this role.

What the job entails:

Helping Solidaritech clients with help in their referral for laptops, phones, tablets and computers. Helping establish their requirements, finding the appropriate devices and arranging the delivery and/or pick up of their device. Maintaining relationships with key stakeholders, such as local migrant support agencies, remote drop-off points and device donors.

Refugees and other migrants with relevant skills and experience are strongly encouraged to apply.

Supporting information:

Application form

Personal Information

First Name:
Last Name:
Home Address:
Home Phone:
Email:
Work Phone:

May we phone you at work? Yes/No

Personal Statement

Please tell us what makes you a good candidate for this post and explain how your experience matches the job description and personal specification. Please do not exceed 1000 words.

Why are you a good fit for this position?

Where did you hear about this vacancy?

If appointed when could you begin?

Please attach your current CV

General Information

Do you hold a current driving licence? Yes/No

Do you consider yourself to be a refugee? Yes/No

Equal Opportunities Information

Do you consider yourself to have a disability? Yes/No/Prefer not to say

Do you consider yourself to be from an ethnic minority community? Yes/No/Prefer not to say

Do you have a health condition that may affect your work or ability to carry out the duties of the post? Yes/No/Prefer not to say

Disclosure of Conviction

This role is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. If you are not sure whether your convictions are spent, please contact NACRO for further advice.

Do you have any unspent convictions? Yes/No

Please provide details of your criminal record in the space below.

Qualifications and Training

Please list below all the relevant qualifications you have or training courses you have attended. Please give dates and grades and state whether the course was full or part time.

What are your qualifications?

Work Experience/Volunteering

Note: Please give details of all the posts you have held, starting with your current post.

Dates Employed – Current Post

From:
To:

Employer’s name & address and nature of business
Job title & description of relevant duties

Final salary or grade (if applicable)

Dates Employed – Previous Posts

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To:

Employer’s name & address and nature of business
Job title & description of relevant duties

Final salary or grade (if applicable)

From:
To:

Employer’s name & address and nature of business
Job title & description of relevant duties

Final salary or grade (if applicable)

Additional Work Details

If you have held posts prior to the previous three above, please enter the additional details below using the same format.

References

Please give the names and addresses of two people whom we may contact for a confidential assessment of your suitability for this job. One should be your present or most recent employer. The other referee could be a previous employer, some appropriate person unrelated to you, or, if this is your first job application, your head teacher or college tutor.

First Reference:

Name:
Address:
Phone:
Email:
Occupation:

Can we take up this reference prior to interview? Yes/No

Second Reference:

Name:
Address:
Phone:
Email:
Occupation:

Can we take up this reference prior to interview? Yes/No

Declaration

  • I confirm that the information I have given on this form is correct and complete and that misleading statements may be sufficient grounds for cancelling any agreements made.
  • I confirm that I have the right to work in the UK.
  • I understand that the information in this form will be kept and used for recruitment related purposes.

I have read the application declaration.